Service & maintenance
Contacts, equipment notes, appointments, and previous updates remain available directly with the job.
Connect refrigeration and AC jobs from service to billing.
Organize service, maintenance, and installation, plan technicians and appointments, and record time, equipment notes, and completed work directly in the relevant job.
16:10
Product animation or short view
Refrigeration and AC job shared between office and service technician
Typical refrigeration and AC workflows
For service, maintenance, and equipment projects.
Craftbase keeps customer information, dates, and mobile updates together throughout the complete service or installation job.
Technician & equipment
Technicians capture time, photos, notes, and completed work on mobile devices at the customer site.
Office & billing
Documented work is ready for service records and invoices without duplicate entry.
Customer & service data
Reuse important information for follow-up visits.
Customers, contacts, services, and recurring items are maintained centrally. Additional equipment notes remain easy for the office and technicians to find in the relevant job.
- Structure customers, contacts, and service items centrally
- Reuse existing data in new service jobs
- Keep equipment-related notes available directly in the job
16:10
Master-data view or short animation
Customer and service data for refrigeration and AC jobs
Service & dispatch planning
Plan technicians, appointments, and urgent jobs together.
The office can see which technician is available and which service, maintenance, or installation visits are coming up. Short-notice changes remain clear in the shared plan.
- Coordinate service, maintenance, and installation together
- Assign technicians and time windows to jobs
- Keep date changes visible to office and field teams
16:10
Planning-board animation or product view
Planning board for service and maintenance visits
On site with the customer
Document work, time, and equipment notes directly on site.
Technicians record photos, notes, and completed services in the right job. The office receives structured updates and can continue processing without changing systems.
- Assign working and travel time to the correct job
- Record photos, readings, and completed work
- Provide updates for service records and billing
16:10
Mobile product view or short animation
Mobile documentation during a refrigeration or AC service visit
Everything in the service job
One job status for the office, technicians, and billing.
Customer and service data, dates, time, mobile documentation, and job documents stay connected throughout the complete visit.
Trade: Refrigeration & air conditioning